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"The average American employee spends about a quarter of their working
day dealing with e-mail." Source: Management Issues News
Employees are complaining about e-mail in the workplace because it has
gotten out of control and they feel helpless in solving the problem:
- Too much e-mail is coming in daily
- Not enough time to answer all the e-mail
- Difficulty understanding the message received
- Takes too long for them to write a message
- Not sure how to say what they want to say
- Grammar, spelling, and punctuation errors
- Not confident in their writing skills
E-Mail Overwhelm
Employees should not be frustrated when
using e-mail. They should be able to confidently compose an e-mail that
is grammatically correct, clearly communicates their message, follows
proper e-mail etiquette and doesn’t take all day to write it. In
addition, they should understand how to quickly organize their e-mail
mailbox to prevent that feeling of overwhelm.
Poor Writing
Skills
Here’s the dirty little secret about e-mail that no one
wants to talk about: most American workers have poor writing skills. The
results of a 2004 survey by the National Commission on Writing conclude
that “One-third of the employees in the nation’s blue-chip companies
wrote poorly and those businesses were spending as much as $3.1 billion
annually on remedial training.” Poorly written e-mails waste time and
cost companies millions of dollars in lost productivity.
Learn
to Communicate Clearly
In order for employees to gain control
over their in-box, they need to understand the basics of how to better
organize their time when using e-mail. They can become more productive
when they understand how to quickly, concisely, and clearly write an
e-mail. They are better able to communicate with customers and each
other when they understand the principles of good business writing.
Problem Solver
Internet writing expert Michelle Howe
understands the problems companies face. Her company, Internet Word
Magic, specializes in improving online communication. The E-Mail
Productivity System™ is a customized training program that covers the
issues of business writing, e-mail etiquette, e-mail security and the
liabilities of e-mail.
Call 949-733-1360 or
to find out how your employees can become more
productive through improved writing skills.
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